We have helped numerous IT departments take their company to the next level thanks to IT co-sourcing. Even the best IT team can benefit from the support, expertise, and resources of Grade A’s IT co-sourcing services. Here are some of the main ways our IT co-sourcing services can help your business:
We offer customizable co-sourcing solutions for companies of any size. Whether you are a small business looking for access to state-of-the-art resources or whether you are a big business looking to support an in-house team, Grade A can help. We create customized IT co-sourcing solutions that fit your current and future company needs.
24/7/365 Network Operations Center
Our Network Operations Center (NOC) takes over when your team goes home. When it’s 3 AM or Thanksgiving and your IT team is out of the office, you can still rest assured that everything is under control. Not only do you get the benefit of round-the-clock support for any issue, but we can perform preventative maintenance remotely overnight so no business is interrupted during the day. Enjoy peace of mind with our NOC so you can sleep soundly at night (and so can your IT department).
24/7/365 Bilingual Service Desk Support
If something goes wrong in your network, you want it to be acted on right away so your team can get back to work. With a small IT department, however, it can be difficult to address these issues in a timely manner. If you aren’t careful, your whole production chain can derail, and employee satisfaction can decrease as a result. With our talented and knowledgeable bilingual support team, we can handle the day-to-day operations and troubleshooting. Free up your in-house IT department to focus on big-picture IT strategy.
Ticket Tracking & Remote Management
We implement state-of-the-art ticket tracking and remote management applications to make sure both IT teams work seamlessly. From scheduling, reporting, and trending to monitoring and alerting, our application keeps both the in-house IT department and our remote support team in perfect synchronization. Address problems right away so there is no loss of productivity.
Backup & Disaster Recovery
Your IT department can manage on-site data backups, but this is only a partial solution. If a disaster like human error, hardware failure, or natural disaster puts your office out of commission, your data is lost too. Not only do we offer secure off-site data storage, we can also implement a disaster recovery plan to keep your business processes running smoothly.
To find out if IT co-sourcing is right for your business, contact Grade A today.