Choosing the right managed services company is a lot like going on a blind date. All you know is a name and the rest is up to you to figure out if they are the best person to meet your needs. There might be horror stories, they might not call you back, and they might keep your things hostage, but when you find the right one, it makes it all worth it in the end.
Here are some helpful hints for selecting the right IT partner for your company.
Just like anything else you do when forming a partnership, you want to know as much about the company as possible. When they started, what they do, what qualifications they have and even testimonials from previous or current clients. You want to understand how their company works and if they share the same values as you do and they meet your needs. There is nothing worse than forming a partnership only to find out they are a cat person when you are allergic.
When selecting the right managed services company, you want to make sure they are fully qualified to provide assistance in the areas you need help with. A lot of people call themselves experts when in reality they only know the basics. You want to make sure they have the experience and qualifications that are going to help you. You also want a company that is still eager to learn and keep up with the technology industry. A company that is continually wanting to better itself will also want to better its clients.
Some great questions to ask are how many clients they have, and how long do clients typically stay with the company. You want to make sure they have the experience and service that will keep you around. If clients are constantly leaving the company after short periods of time, their customer service and “expertise” might not be what you are looking for.
Remember that there are no bad questions when it comes to selecting the right IT managed services company, and at the end of the day you want to make sure you select the right partner for you and your company. Doing the research and asking questions before signing a contract will protect you and your company from getting into a bad relationship that you can’t get out of.